General Description: Position is primarily responsible for answering escalated claim adjustment requests and resolving issues received through transferred provider phone calls, customer service management and miscellaneous special project work.
Core Duties and Responsibilities:
• Uses numerous computer work station application to supply "live" responses to customers' needs
• Assist in resolving serious customer complaints and escalated calls
• Manages all issues to completion or refer outstanding ...
At American Family Insurance, we understand there is more to insurance than the policy and that people matter most. That’s why our strong network of over 4,000 independent contractor agents and more than 8,200 employees works so hard to understand the needs of our diverse customers.
Our service commitment means working with our customers and offering responsive and knowledgeable service beyond the sale. It means providing fast and fair claims handling. Ultimately, it means helping to ensure our ...
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