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help desk in Kansas City

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  1. Tier II Desktop Support Technician

    JD – Desktop Support Specialist – Tier II Work Location – Kansas City, MO Type of Position – Direct hire to client staff Compensation – Competitive (Inquire to learn more) Job Responsibilities: Deliver Level Two Help Desk Services to the Desktop: Field Services support for all Level II Help Desk calls Insure that adequate information is recorded on the Help Desk work order in resolution for others to use. Insure Help Desk tickets assigned are followed up Help document processes and ...

  2. IT Support Help Desk - Level 3

    JOB DESCRIPTION: Position:  IT Support Help Desk – Level III  (Product Support) – Direct Hire Location:  Lenexa, KS Global company that is growing is looking to add Product Support Specialist to provide customer support for service calls that get escalated from the Service Desk. Responsibilities: Will be working with proprietary software and must have an understanding of servers, networking, queuing and troubleshooting routers. Responsible for driving technical problems to resolution via ...

  3. Help Desk Analyst - Tier 2 Support

    JOB DESCRIPTION: Position:  Help Desk Analyst – Tier 2 Support Location:  Lenexa, KS Growing global company is looking to add a Help Desk Analyst to provide technical support for their internal customers. Responsibilities: Will be the initial escalation point for service desk incidents that are considered difficult or critical incidents that the service desk may not be able to handle. Assist in the development of tools and techniques to assist the service desk staff. Primary liaison ...